Blog / When Times Get Tough, You Need a Robust and Resilient Dispatch System…
When Times Get Tough, You Need a Robust and Resilient Dispatch System…
Posted on Thursday, March 26th, 2020
With the current pandemic taking centre stage, it’s crucial that your dispatch system and that the company and people who supply and support you are resilient, helping your business continue to operate effectively during these testing times.
This is important for your customers, your drivers and all the people who rely on your business for transport, mobility and their livelihoods.
Your business could be a vital travel link in the fight to contain the virus, with many NHS and other support staff needing access to reliable travel to and from their place of work at a time when public transport is being reduced.
Here’s why a highly resilient dispatch system is vital…
Secure and stable – iCabbi’s system is fully cloud-based, built on Amazon’s AWS.
That means it’s ‘always on’, extremely reliable, and very secure, allowing you to focus all your efforts on your business without worrying about your dispatch system.
Work from home (in fact any location) – because the iCabbi dispatch system is cloud-based, it means that you and your dispatchers can access it from anywhere you have an internet connection. Perfect given the current situation.
If you or any of your team need to self-isolate, there’s no software to download and no special hardware required – just log-in to iCabbi and you’re ready to work as normal, taking calls and booking trips.
Device flexibility – as well as being able to access your iCabbi dispatch system from anywhere, you can also use it on pretty much any device that has a browser and internet connection, so no need to be tied to a desktop PC.
Phones, laptops and tablets will all work and allow your staff the flexibility of being ‘at work’ wherever and however they need to be.
It’s not just our system that is reliable and resilient, our support services are too.
Here’s why you can rely on us to be there when you need us most…
UK-based – our support team are all right here in the UK, based at our Head Office in Mansfield.
That means you’ll always speak to an iCabbi Support Specialist who knows the system inside and out and can help provide the right support quickly and without fuss.
Always here – because your business is 24 hours a day, 7 days a week, 365 days a year, our support is too.
Whatever the issue, and whatever time of date or night you need us, you’ll get a friendly voice, and expert knowledge, to help you get back up and running as soon as possible.
Support continuity – we have leading edge technology at our Mansfield support centre and this includes the ability for our teams to continue to support you from any location.
So when, on government advice, our team need to provide support from home or remote other locations we have the systems for this in place and ready to go.
This means that the support you get will remain online 24/7/365.
Staff continuity – we don’t employ temporary staff and we’re proud to say that our team have all been around for a long time, which means the people that you speak to now, will be around in the future and will know your business when you need help.
Peace of mind when many other things are looking very uncertain.
Business as usual
As the world continues to pull together to fight the ongoing virus, switching to iCabbi will mean your business can continue to operate as efficiently as it normally does, helping to stabilise the future for you and your staff.
So if your current dispatch system is letting you down, if the support is poor, if the company behind it is unstable and if you need to change quickly to ensure the resilience of your business, we’re here to help.
Filed under: iCabbi